Frequently Asked Questions
Do you accept custom orders?
Yes! I do accept custom orders depending on my current availability and the type of request. If you’re interested in a custom piece—such as a personalized illustration, invitation design, or another idea—feel free to reach out with the details. I’ll let you know pricing, timeline, and whether I’m able to take it on at that time.
Custom orders may take longer to create and ship than regular items.
When will my order ship?
All non-custom orders will ship within 3 business days, whether they’re sent from my studio or fulfilled through my printing partner.
Bulk or large-quantity orders may require additional processing and shipping time.
Can you correct an error made in my address after placing the order?
Yes — if you notice a mistake in your shipping address, please contact me as soon as possible so I can update it before your order ships.
After an order is placed, the shipping address is the only detail I’m able to change.
If an order is returned due to an incorrect or incomplete address provided at checkout, the customer will be responsible for the cost of re-shipping.
Will I get a tracking number?
Once your order has shipped you will receive a confirmation email that will include a tracking number.
Can I pick up my order instead of having it shipped?
No, currently, I am only offering orders by shipment.
Do you offer rush shipping?
Please contact me if you require rush shipping and I will do my best to ship as fast as I can and add rush shipping. An additional fee will be added for rush shipping. Typically, orders will be shipped within 3 business days of the order and can be expected to arrive 5-10 business days following the shipment.
How will my print be shipped?
Packaging by size:
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Prints 9×12” and smaller are shipped flat in a rigid mailer. They’re placed inside a clear protective sleeve with a backing board, and further secured between reused cardboard for extra protection.
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Prints larger than 9×12” will be rolled, placed in a clear or poly bag, and shipped in a sturdy mailing tube.
Multiple-print orders:
Prints are separated with acid-free tissue paper and packaged together in the same protective sleeve.
Printer-direct shipments:
If your order ships directly from my printing partner, it will arrive safely packed—usually flat with cardboard backing and a clear sleeve. Occasionally, they ship in a tube; if so, the print may arrive gently rolled but will flatten on its own.
To flatten it faster, keep the print inside its plastic sleeve and place a heavy, flat item (like a large book) on top until it lays flat again.
Damaged in transit?
If your print arrives damaged, please contact me. I’ll do my best to make it right.
Can I add something to my order?
If you would like to add something to your order please contact me as soon as possible to avoid unnecessary extra shipments. If the order has already been shipped you will need to place another order.
Can I make a return?
At this time, I do not accept returns. In special circumstances, I may offer store credit, but this is evaluated on a case-by-case basis, and I reserve the right to decline a refund or credit.
What if my order is damaged or has not been delivered in a reasonable time?
In the instance that your order is damaged during shipping or does not arrive, please contact me and we can discuss the options.
Do you ship internationally?
At this time, I am unable to ship internationally, but hope to in the future.
How can I buy an original?
Please contact me if you have interest in purchasing an original and I will be more than happy to send a list of what I have available.